Your purchase is just as important to us as it is to you. We want you to be completely satisfied and we want you to let us know if you experience any problems. If you ever have an issue with your print or if you have any questions about any part of the transaction process please contact us as soon as possible so that we can address your concerns quickly.
Send all questions or inquires concerning delivery problems, product damage or refunds to firstname.lastname@example.org with "Transaction Issue" in the subject line. Please also include your transaction number.
Problems, while rare, will usually fall into a few categories. Take a moment to read the guidelines below before you contact us as the answer you are looking for may be there. All refund or replacement requests must be made within one month after the transaction. You should inspect the print right away after receipt and retain all shipping and packaging materials until you are sure that everything is in order.
We are not able to refund gift certificates.
Wrong Print Received
In the event that the print that you receive is not the print that you ordered, please contact us right away and include a photo of which print was in your package. We will make arrangements for you to send it back to us and we will immediately send out the correct one to you.
We pride ourselves on providing you with prints that you will feel proud to include in your collection. All of our prints are created using archival quality pigment inks on acid-free 100% cotton rag paper with a matte finish, giving you an exhibition-quality piece for your collection. If, for any reason, the print that you receive does not releft the highest of standards, or if it contains a defect, we want to know. Take a photo and send it off to us right away. We'll then make arrangements to send you a replacement.
Shipping: Loss or Damage
All of our prints are shipped via DHL or SF-Express courier services, which provide a tracking number that we send to you. We also label every item to be handled with care. If a print is damaged in transit please take a photo and send it to us with a brief description of the damage. If your package is delayed be sure to check with the shipper as to the status. If they show it as having been delivered, contact them to see if it was misplaced or perhaps sent to the wrong address and if they can re-route it to you. If the shipper confirms that the print has been lost we will replace it.